Plan Year 2020 Document Request
Thank you for being a member of Blue Cross® Blue Shield® of Arizona. To obtain more information about your 2020 Medicare Advantage plan, you may order the following plan documents to be mailed to you:
  • Evidence of Coverage (EOC)
  • Provider/Pharmacy Directory
  • Vision Directory
  • Dental Directory (where applicable)
  • Formulary
To get started, enter any 2 of the following 3 pieces of information, then click the "verify account" button: Documents are also available in downloadable PDF format at
Member name
John Doe
Member ID
XBU999 999 999
Date of birth

Questions or difficulty signing in?

Please contact our Member Services number at 480-937-0409 (in Arizona) or toll-free at 1-800-446-8331 for additional information. (TTY users should call 711.) Hours are 8:00 a.m. to 8:00 p.m., Monday - Friday from April 1 to September 30; and 7 days a week from October 1 to March 31.

Comuníquese con nuestro Departamento de Servicio al Cliente al 480-937-0409 (en Arizona) o al número gratuito 1-800-446-8331 para obtener información adicional. (Los usuarios de TTY deben llamar al 711.) El horario de atención es de 8:00 a.m. a 8:00 p.m., lunes a viernes desde el 1 de abril hasta el 30 de septiembre; y los 7 días de la semana desde el 1 de octubre hasta el 31 de marzo.